Thank you for using Thahab. This Shipping Policy outlines how deliveries are managed for orders placed through our platform.

1. Who Delivers Your Order 

All products purchased on Thahab are fulfilled and shipped directly by the individual jewellery stores listed on our platform. Each store is responsible for packaging, shipping, and arranging delivery. Thahab does not handle or manage the packaging, dispatch, or delivery of orders.

2. Delivery Responsibility

Each store is fully responsible for:

• Shipping the order to the correct address.
• Ensuring safe and secure packaging.
• Managing delivery timelines and courier arrangements.
• Handling any delivery-related issues, including lost, delayed, or damaged items.

If you experience any delivery problems, we encourage you to contact the store directly using the contact information provided with your order confirmation.

3. Shipping Times & Costs

• Estimated delivery times and shipping fees (if any) are set by each store and will be displayed clearly during checkout.
• Delivery timelines may vary based on the store’s location, courier partner, and your delivery address.

4. Damaged or Missing Orders

If your order arrives damaged or does not arrive:

• Report the issue to the store immediately using the provided contact information.
• Stores are expected to assist you in resolving delivery issues fairly and promptly.

Thahab is not responsible for delivery failures, delays, or damages during transit, as all logistics are managed directly by the seller.