Effective Date: 9/4/2025
Your privacy matters to us. This policy explains how we collect, use, and protect your personal data when you use Thahab.
1. Who We Are
Thahab is an online marketplace that helps you connect with stores across Bahrain. We are committed to handling your personal data responsibly and in accordance with Bahrain’s Personal Data Protection Law (PDPL) and international best practices.
2. What Information We Collect
When you use Thahab, we may collect:
- Account info – your name, email, phone number, and password
- Order info – products you buy, delivery address, payment method (not card details)
- Usage data – pages you view, device info, location (if enabled), and how you interact with the app
- Customer support interactions – messages or inquiries you send us
3. Why We Collect Your Data
We use your data to:
- Create and manage your account
- Process and deliver your orders
- Communicate with you about your orders or account
- Provide customer support
- Improve the performance and experience of our platform
- Send you updates, promotions (if you opt-in), and app improvements
4. Who We Share Your Data With
We may share limited information with:
- Stores – only the necessary data to fulfill your order (e.g. delivery address, contact number)
- Delivery partners – to ensure successful delivery
- Payment providers – to process secure payments
- Regulators or legal authorities – only if legally required to comply with Bahraini laws
We never sell your personal data to anyone. Ever.
5. How We Protect Your Data
We take your privacy seriously. That means:
- All data is encrypted and stored securely
- We use trusted, licensed service providers
- Access is limited only to staff or partners who need it for your service
- Regular audits and updates to keep systems safe
6. Your Rights
Under Bahrain’s PDPL, you have the right to:
- Access your personal data
- Correct or update your data
- Request deletion of your data (in certain cases)
- Withdraw your consent at any time
- Object to how your data is used for marketing
To exercise these rights, contact us at support@thahab.app
7. Cookies & Tracking
We use cookies and similar tools to:
- Remember your preferences
- Improve app performance
- Analyze usage trends
You can manage cookie settings through your browser or device.
8. International Transfers
If we work with partners or tools outside Bahrain, we ensure your data is transferred securely and only to countries with strong privacy protections.
9. Use of Third-Party Services
To improve your experience, we may use trusted third-party tools such as analytics and marketing services (e.g., Google Analytics, Firebase). These services may collect data about your usage to help us understand trends and optimize performance. All third parties we work with are vetted and comply with data protection standards.
10. Updates to This Policy
We may update this policy from time to time.
When we do, we’ll notify you through the app or by email.
You’re encouraged to review the policy regularly.
11. Contact Us
Have questions about your privacy?
Reach out anytime: support@thahab.app
