Your privacy matters to us. This policy explains how we collect, use, and protect your personal data when you use Thahab.

1. Who We Are

Thahab is an online marketplace that helps you connect with stores across Bahrain. We are committed to handling your personal data responsibly and in accordance with Bahrain’s Personal Data Protection Law (PDPL) and international best practices.

2. What Information We Collect

When you use Thahab, we may collect:

• Account info – your name, email and phone number.
• Order info – products you buy, delivery address, payment method (not card details).
• Usage data – pages you view, device info, location (if enabled), and how you interact with the app.
• Customer support interactions – messages or inquiries you send us.

3. Why We Collect Your Data

We use your data to:

• Create and manage your account
• Process and deliver your orders
• Communicate with you about your orders or account
• Provide customer support
• Improve the performance and experience of our platform
• Send you updates, promotions (if you opt-in), and app improvements

4. Who We Share Your Data With

We may share limited information with:

• Stores – only the necessary data to fulfill your order (e.g. delivery address, contact number)
• Delivery partners – to ensure successful delivery
• Payment providers – to process secure payments
• Regulators or legal authorities – only if legally required to comply with Bahraini laws

We never sell your personal data to anyone. Ever.

5. How We Protect Your Data

We take your privacy seriously. That means:

• All data is encrypted and stored securely
• We use trusted, licensed service providers
• Access is limited only to staff or partners who need it for your service
• Regular audits and updates to keep systems safe

6. Your Rights

Under Bahrain’s PDPL, you have the right to:

To exercise these rights, contact us at support@thahab.app

7. Cookies & Tracking

We use cookies and similar tools to:

You can manage cookie settings through your browser or device.

8. International Transfers

If we work with partners or tools outside Bahrain, we ensure your data is transferred securely and only to countries with strong privacy protections.

9. Use of Third-Party Services

To improve your experience, we may use trusted third-party tools such as analytics and marketing services (e.g., Google Analytics, Firebase). These services may collect data about your usage to help us understand trends and optimize performance. All third parties we work with are vetted and comply with data protection standards.

10. Updates to This Policy

We may update this policy from time to time.
When we do, we’ll notify you through the app or by email.
You’re encouraged to review the policy regularly.

11. Contact Us

Have questions about your privacy?
Reach out anytime: support@thahab.app